Effective Date: 03.06.2024
Company: Saffron Studios Ltd, United Kingdom
These Terms & Conditions (“T&Cs”) govern the provision of all services by Saffron Studios (“we,” “our,” “us”) to clients (“you,” “your”). By engaging our services, you agree to these terms in full.
Saffron Studios will provide website design and related digital services as outlined in the agreed proposal, quotation, or written correspondence. Any functionality, pages, features, or services not expressly included in the agreed scope are excluded and will be billed separately and treated as additional work.
The Client agrees to:
Delays in providing materials or feedback may extend project timelines proportionally, two (2) or more delays will lead to an archived project. Restarting an archived project may incur additional costs. We are not responsible for missed deadlines or launch delays caused by Client inaction.
Unless otherwise stated in writing:
Any revisions beyond the included limit or outside the approved scope will be billed separately with a quoted fee.
The Brand Visual Enhancement service is an optional add-on to a website project and is not a standalone service.
This service exists to ensure that website visuals are professionally aligned with the Client’s brand identity, messaging and positioning, rather than relying on inconsistent, low-quality, inauthentic stock or self-supplied content.
If selected, this service may include:
This service is recommended but not required.
The website project can proceed without this add-on; however, visual quality, brand consistency and overall performance may be impacted where third-party or Client-supplied content is used instead.
Saffron Studios Ltd is not responsible for reduced visual quality, brand inconsistency or conversion performance where this add-on is declined.
Assets produced under this service are licensed for use within the Client’s website and agreed marketing channels only, unless otherwise specified in writing.
Raw files are not provided unless explicitly included in the agreed scope.
Final deliverables are supplied in web-optimised formats unless an extended asset bundle has been purchased.
The Client must ensure availability of the premises, staff and any required permissions for on-site production. The client is responsible for booking models, making sure they arrive on time and understand what is required of them.
Delays caused by lack of access, late cancellations, any model related issues or unprepared locations may result in rescheduling fees and timeline extensions.
Where on-site photography or videography is carried out at the Client’s premises (including clinical environments), the Client is solely responsible for ensuring that the environment is safe, compliant and suitable for professional production activities.
This includes, but is not limited to:
Saffron Studios Ltd does not assess, manage or control the safety standards of the Client’s premises.
Any incidents, injuries, losses or damages arising from unsafe conditions, hazardous materials, clinical equipment, or an environment that does not meet appropriate safety standards remain the sole responsibility of the Client.
Saffron Studios Ltd accepts no liability for any incident caused by, or arising from, the condition, layout or safety compliance of the Client’s premises.
Models & Treatments
Any models or individuals appearing in on-site photography or videography must sign a model consent and release form confirming their participation and comfort with the activity being recorded. Where any treatment or procedure is carried out during filming or photography, this is provided solely by the Client and its practitioners, and Saffron Studios Ltd has no involvement in, responsibility for, or liability relating to the treatment itself.
A minimum of ten (10) days’ notice is required to cancel or reschedule a scheduled shoot date.
Late cancellations or no-shows may result in forfeiture of the service fee or a re-booking charge at the discretion of Saffron Studios Ltd.
Where the Client does not supply sufficient professional imagery, or where the Brand Visual Enhancement service is declined, Saffron Studios Ltd may source licensed stock imagery or third-party visual assets on the Client’s behalf.
Saffron Studios Ltd does not recommend the use of stock imagery for service-based or regulated industries (including medical and aesthetic services) due to its inherently generic nature, limitations around advertising authenticity, and reduced ability to accurately represent a specific business, practitioner, or clinical environment.
Client-supplied assets
Where the Client supplies their own stock imagery or third-party assets, the Client warrants that they hold appropriate licences permitting use by Saffron Studios Ltd for the purposes of producing the agreed deliverables.
Saffron Studios Ltd accepts no liability for licensing breaches arising from client-supplied assets.
Any work outside the original agreed scope, including but not limited to:
will require a separate quotation and may impact delivery timelines. No additional work will commence without written approval.
We are not responsible for:
Any third-party involvement must be disclosed in advance. If third-party actions compromise the website, repair or restoration will be billed as new work.
Saffron Studios Ltd provides managed website hosting, SSL certification, security monitoring, and routine data backups for all websites it builds while the hosting account remains active and in good standing.
The Client agrees to pay a hosting and maintenance fee of £39 per month, billed in advance.
All websites built by Saffron Studios Ltd are hosted with us for a minimum of 12 months from the website launch date.
Payment must be made by standing order on the same calendar day each month.
The Client is responsible for ensuring the standing order remains active and that sufficient funds are available at all times.
If payment is not received on the due date, Saffron Studios Ltd reserves the right to suspend or take the website offline immediately without notice.
Service will be restored only once all outstanding amounts are paid in full.
A reconnection or reactivation fee may apply if the site has been suspended for more than 7 days.
If payment remains unpaid for 14 days or more, the website may remain suspended indefinitely and Saffron Studios Ltd is under no obligation to maintain hosting availability during this period.
The Client is solely responsible for maintaining their payment method.
Bank errors, cancelled standing orders, insufficient funds, or administrative issues do not pause or cancel payment obligations.
Monthly hosting and maintenance fees are non-refundable once a billing period has begun, regardless of site usage, downtime, or early cancellation.
Backups are provided for disaster recovery purposes only.
Saffron Studios Ltd does not guarantee the recovery of deleted, corrupted, overwritten, or externally modified data.
The Client remains responsible for maintaining their own independent backups if required.
Saffron Studios Ltd aims to provide continuous service availability but does not guarantee uninterrupted uptime.
Downtime may occur due to maintenance, updates, infrastructure changes, third-party provider outages, or events beyond Saffron Studios Ltd’s reasonable control.
Saffron Studios Ltd provides security systems, firewalls, malware scanning, and monitoring to help protect hosted websites.
However, no system is 100% secure and Saffron Studios Ltd does not guarantee that the website will never be hacked, infected, or compromised.
Saffron Studios Ltd is not liable for any losses, damages, downtime, data loss, revenue loss, reputational damage, or business interruption caused by hacking, malware, third-party attacks, unauthorised access, or external security breaches.
The Client is responsible for ensuring that all website content, software, plugins, and integrations remain lawful, licensed, and compliant.
Saffron Studios Ltd is not liable for vulnerabilities, failures, or security breaches caused by outdated, unsafe, unlicensed, or third-party software.
The Client may cancel hosting services by providing 30 days’ written notice after the 12-month minimum hosting term has passed.
Services will remain active until the end of the final paid billing period.
No partial refunds will be issued for early cancellation.
The website may be transferred to a hosting provider of the Client’s choice upon written request, subject to:
Once transferred away from Saffron Studios Ltd hosting, all hosting, security, and maintenance responsibilities cease.
The Digital Continuity Retainer is available only for clients who have completed a website project with Saffron Studios Ltd.
It provides ongoing partnership support to ensure your website remains consistent with your brand, continues to perform optimally, and grows alongside your business.
Services included (per month at £297) may include:
Note: This is a partnership retainer, not a subscription for unlimited tasks. The retainer is intended to maintain and refine the website, not undertake large redesigns, full-scale development, or unrelated projects.
The Website Continuity (Retainer) does not include SEO services:
Clients are expected to attend all scheduled calls and meetings punctually.
Failure to attend a scheduled call without any notice (“no-show”) is considered a serious breach of conduct. If a client fails to attend a call without notice, Saffron Studios Ltd reserves the right to:
If a client needs to reschedule a call, a minimum of twenty four (24) hours notice is required. Short-notice rescheduling (less than 24 hours) will be treated as a no-show.
If a client repeatedly reschedules calls or demonstrates a pattern of unreliable attendance, Saffron Studios Ltd reserves the right to:
This policy exists to protect project timelines, internal scheduling, workload and service fairness to all clients.
If a client becomes unresponsive twenty one (21) consecutive calendar days (despite reasonable contact attempts), the project will be considered abandoned.
In the event of abandonment, Saffron Studios Ltd reserves the right to:
Any payments already made are non-refundable.
Requests to resume an abandoned project may be submitted but will be assessed on a case-by-case basis.
Saffron Studios Ltd is under no obligation to restart work on an abandoned project and reserves the right to refuse continuation where:
If Saffron Studios Ltd agrees to resume work:
Unless otherwise stated:
All payments are non-refundable.
Client responsibility:
The Client is solely responsible for ensuring that all content supplied, approved and published on their website and related digital platforms is:
This includes (where applicable), but is not limited to compliance with:
Regulated and prescription-only treatments:
Where the Client’s business operates within a regulated sector (including medical, healthcare and aesthetic services), the Client is responsible for ensuring that:
Our role:
Liability:
Client responsibility:
Where the Client collects, processes or stores personal data through their website or related systems, the Client is solely responsible for ensuring compliance with all applicable data protection and privacy laws and regulations.
This includes, but is not limited to:
Privacy policy and legal documentation
The Client is responsible for:
Our role:
Third-party platforms
The Client remains responsible for:
Liability:
Ownership of Deliverables
Upon receipt of full payment for a project, Saffron Studios Ltd assigns to the Client all intellectual property rights in the final deliverables created specifically for that project, including website designs, copy, and bespoke graphics, except where otherwise stated in writing.
Saffron Studios Ltd’s Retained Rights
Saffron Studios Ltd retains ownership of:
Where Background IP is incorporated into deliverables, the Client is granted a non-exclusive, royalty-free licence to use it solely in connection with the delivered project.
Client-Supplied Materials
The Client warrants that all materials, content, assets, branding, and data supplied to Saffron Studios Ltd are owned by the Client or that the Client holds appropriate licences for their use. The Client indemnifies Saffron Studios Ltd against any claims arising from the use of Client-supplied materials.
Protection of Client Confidential Information
Saffron Studios Ltd treats all client-supplied materials, business information, strategies, and data as confidential. We will not disclose, reproduce, or use confidential information for any purpose other than delivering the agreed services. This obligation extends to all staff and freelancers engaged on a client project.
IP and AI-Assisted Work
Where AI tools are used in the creation of deliverables, Saffron Studios Ltd remains responsible for the final output. We do not claim ownership of client-provided materials used as inputs into AI tools. The extent of AI involvement in deliverables will be disclosed upon request. IP ownership of final deliverables is not affected by the use of AI in the creative process.
Saffron Studios Ltd is not liable for:
Our total liability to the Client for any claim arising out of or in connection with these terms shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.
Saffron Studios Ltd shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions where such failure or delay results from circumstances beyond our reasonable control (“Force Majeure Event”).
Where a Force Majeure Event occurs, Saffron Studios Ltd will:
If a Force Majeure Event continues for more than thirty (14) days, either party may terminate the affected services on written notice. In such circumstances, the Client will be entitled to a pro-rata refund of any prepaid fees for services not yet delivered, but Saffron Studios Ltd shall have no further liability to the Client.
We retain the right to:
Case Study projects are delivered as full-service websites at a significantly reduced fee in exchange for promotional and operational benefits to Saffron Studios Ltd. By accepting a Case Study offer, the Client agrees that:
Portfolio & Promotion Rights
Restrictions on Amendments (12-Month Lock Period)
Major Changes & Upgrade Option
Third-Party Access During Case Study Period
Failure to comply with these Case Study terms may result in:
Where a project is delayed by the Client beyond the agreed delivery timeframe, Saffron Studios Ltd reserves the right to place the project on hold or archive it.
For the avoidance of doubt:
Saffron Studios Ltd shall not be responsible for any business, marketing or operational impact arising from project delays caused by the Client.
Saffron Studios Ltd may provide short recorded walkthrough or training videos (for example via Loom) to assist clients in managing their website.
These videos are provided solely to demonstrate how to use existing features, content areas and functionality that have already been delivered as part of the agreed project scope.
Training videos:
Any additional or custom walkthrough videos requested outside of any complimentary videos included within a project are chargeable at the current rate per video.
Training videos are not a substitute for development work or ongoing support services.
Saffron Studios Ltd provides clients with WordPress login credentials solely to make minor content updates only. Not to carry out new design work, development, configuration, integrations, or changes to site structure
The client is responsible for keeping these credentials confidential and secure.
Saffron Studios Ltd is not responsible for:
If the client chooses to allow access to multiple users or third-party providers, this is done entirely at the client’s own risk. Any work required to restore the site or fix issues caused by unauthorised access will be chargeable at standard rates.
By proceeding with any of our services, making payment, or using the delivered website, the Client confirms acceptance of these Terms & Conditions.
We reserve the right to update these Terms & Conditions at any time. The current version will always be available on our website.
