Privacy Policy

Our site url is https://saffronstudios.co.uk. We are a UK registered company registered as SAFFRON STUDIOS LTD, Company number NI735581. Enquiries about your data can be made to hello@saffronstudios.co.uk. Below we show how your data is collected/used/stored from our website for best performance, analytics and email marketing purposes.

Complianz - The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Burst Statistics

This website uses Burst Statistics, a Privacy-Friendly Statistics Tool to analyze visitor behavior. For this functionality we (this website) collect anonymized data, stored locally without sharing it with other parties. For more information, please read the Privacy Statement from Burst.

LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.

Contact Form

Data collected: name and email address.

When you submit an enquiry through the contact form on our website, you consent to us using this information to respond to your enquiry and contact you in relation to our services.

Your submission is stored both as a form entry on our web server and within our email client. We retain this information for as long as necessary to handle your enquiry and for a reasonable period thereafter for customer service purposes.
We do not use information submitted through our contact form for marketing purposes without your separate and explicit consent. You may request deletion of your data at any time by contacting hello@saffronstudios.co.uk.

Embedded Social Media Content (Instagram Feed)

Our website displays an Instagram feed powered by the Smash Balloon Social Photo Feed plugin. This feed pulls content directly from our official Instagram profile via the Instagram/Facebook API.

When you view pages containing our Instagram feed, your browser may make requests to Instagram’s and Facebook’s servers in order to load the feed content. This means Instagram/Meta may collect data about your visit, including your IP address and browser information, in accordance with their own privacy policy. We recommend reviewing Meta’s Privacy Policy for full details on how they handle this data.

We do not collect or store any personal data about you through the Instagram feed itself. No cookies are set by us as a result of the feed being displayed, however Instagram/Meta may set their own cookies as part of loading the content.

Appointment Booking

Our website includes a link to an external appointment booking page powered by Calendly. By clicking this link, you will be taken to a third-party page hosted and operated by Calendly, outside of our website.

When booking a consultation call through Calendly, they may collect personal information such as your name, email address, and any other details required to confirm your appointment. This information is processed and stored by Calendly in accordance with their own privacy policy. We recommend reviewing Calendly’s Privacy Policy for full details.

We receive the details you submit through the booking page solely for the purpose of arranging and conducting your scheduled call. We do not use this information for marketing purposes without your separate and explicit consent. You can request deletion of your data by contacting hello@saffronstudios.co.uk.

Client & Project Management (Notion)

We use Notion to manage our client relationships and projects generally, not only for clients on the Monthly Website Care Plan. This includes your name, business or clinic name, company name and number, email address, project details, and a record of work carried out or in progress. For clients on the Monthly Website Care Plan specifically, this also includes your agreed rate and a history of monthly requests and updates delivered.

This information is used solely to manage and deliver our services to you. It is not used for marketing purposes. We retain this information for the duration of our working relationship and for a reasonable period afterwards for our own record-keeping, after which it is deleted or anonymised. You can request a copy of, or the deletion of, this information at any time by contacting hello@saffronstudios.co.uk.

File Storage (Google Drive)

As part of delivering the Monthly Website Care Plan, you may be asked to upload content or images to a Google Drive folder as part of your monthly update request. This content is used solely to carry out the update, and is deleted once the update is complete and any revision period has passed. You can request a copy of, or the deletion of, this information at any time by contacting hello@saffronstudios.co.uk.

Forms (Tally)

We use Tally to collect information through a range of different forms, depending on the purpose:

– Feedback forms, used to gather your thoughts on our service so we can improve it.
– Marketing forms run through campaigns on Instagram, where you voluntarily submit your name and email address, as described above.
– Messaging map questionnaires, completed by clients at the start of a website project, used to gather the information needed to scope and deliver that project.

Information submitted through these forms is used solely for the purpose it was collected for, and is not shared between these different uses. You can request a copy of, or the deletion of, this information at any time by contacting hello@saffronstudios.co.uk.

Payment Processing (GoCardless)

We use GoCardless to collect payments where a client is on a recurring payment arrangement. This currently includes Monthly Care Plan fees, and may also include web design projects set up on a payment plan. When you set up your payment mandate, GoCardless collects and processes your payment details directly, we do not receive or store your bank details ourselves. We hold only a record of your payment status (for example, whether a mandate is active) within Notion. For details on how GoCardless handles your data, see the GoCardless Privacy Notice.

Workflow Automation (Make)

We use Make, an automation platform, to connect the tools involved in delivering the Monthly Website Care Plan, for example, passing a submitted form into your Notion record, or triggering an email once work is marked complete. 

We use Make, an automation platform, to connect the tools used across our business generally, not only for the Monthly Website Care Plan. For example, this may include passing a submitted form into your Notion record, or triggering an email once work is marked complete. Make does not store your data long-term; it passes information between the other services described in this policy.

Email Marketing Forms & Communication

We use Brevo as our email marketing platform to send marketing communications, including our newsletter and other campaigns, to people who have consented to hear from us.

We occasionally run marketing campaigns externally from the website, for example through Instagram, inviting you to submit your name and email address voluntarily via one of our forms. This is one of the ways you may be added to our marketing list.

Separately, if you are a client on our Monthly Website Care Plan, we use Brevo and Forminit to send and collect the operational emails and forms involved in delivering that Plan (for example, your monthly request form, and updates on the work carried out). This use is necessary to perform the contract you have with us, rather than based on your marketing consent, and is not something you can opt out of while remaining on the Plan. It is separate from, and not used for, any marketing communications.

By submitting your details through a marketing form, you consent and agree to be contacted by Saffron Studios about our services, including our newsletter and other marketing campaigns. Your information will be used solely for this purpose.

Your data is stored securely within our email marketing platform, Brevo, and is retained until you choose to opt out or in accordance with Brevo’s own data retention policy.

You can opt out at any time by clicking the unsubscribe link in the footer of any email you receive from us. You also have the right to request that your data be deleted entirely by contacting us directly at hello@saffronstudios.co.uk.

We will never sell or share your personal data with third parties for marketing purposes.

Use of Artificial Intelligence (AI) Tools

Saffron Studios Ltd uses artificial intelligence tools and platforms as part of our creative and operational workflow. We are transparent about this use and committed to handling any data processed through AI systems responsibly.

How We Use AI
To assist with drafting, ideation, content creation, and creative exploration.
To improve the efficiency and quality of deliverables provided to clients.
To support internal administrative and operational processes.
To assist with research and strategic recommendations.

Client Data and AI Processing
Where client data including business information, briefs, assets, or communications is inputted into AI tools, we take the following steps:
We use only reputable, enterprise-grade AI platforms with appropriate data protection terms in place.
We do not intentionally input sensitive personal data, confidential financial information, or legally privileged content into AI systems without your explicit consent.
We take reasonable steps to anonymise or minimise data before processing through AI tools where possible.
We review all AI-assisted outputs before delivery to clients.

Intellectual Property
AI-generated outputs produced as part of a client project are treated in accordance with the intellectual property provisions agreed between us. We will always disclose the extent of AI involvement in deliverables upon request. We do not claim ownership of client-provided materials used as inputs into AI tools.

Freelancers and AI Use
Where we engage freelance contractors to deliver work on your behalf, our freelance agreements will include obligations regarding responsible AI use. Freelancers are required to disclose AI use, protect client data, and comply with the same standards set out in this policy. Freelancers are not permitted to input client confidential data into AI systems without appropriate safeguards.

Data Security

We implement appropriate technical and organisational measures to protect client data, including:

Secure, password-protected systems and file storage
Encrypted communication channels where appropriate
Access controls limiting data to those with a legitimate need
Confidentiality obligations for all staff and freelancers.
In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify you and the ICO in accordance with our legal obligations.

Cookie Policy